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Shipping & Delivery

Every order packed with care, shipped free across India via trusted courier partners.

Free
On all orders
3–7 Days
Delivery across India
2 PM
Same day dispatch
100%
Insured & tracked
Free Shipping
On all orders
Same Day Dispatch
Before 2 PM IST
Pan India
All 28 states & UTs
Insured Delivery
Every package protected
01
Delivery Timelines

We ship all across India via trusted courier partners. Timelines are counted from dispatch date, not order date.

MethodTimeChargeStatus
Standard Shipping 5–7 business days FREE All Orders
Express Shipping 2–3 business days FREE All Orders
Orders placed before 2 PM IST on business days are typically dispatched the same day. Weekends & public holidays excluded.
02
Shipping Charges

All orders qualify for free shipping across India — no minimum order value required.

  • Standard Shipping — 5–7 business days, FREE
  • Express Shipping — 2–3 business days, FREE
No hidden fees. Every order ships free — no minimum cart value, no surprise charges on delivery.
03
Order Processing

Here's what happens from the moment you hit "Place Order":

1
Order Confirmed
Email & SMS with order summary and invoice sent instantly.
2
Quality Check & Packing
Every item is inspected and packed in our branded packaging.
3
Dispatched to Courier
Handed off within 1–2 business days. You get tracking details.
4
Out for Delivery
Courier notifies you via call/SMS. Ensure someone is home.
During sale events and festive seasons, processing may take an extra 1–2 days. We appreciate your patience!
04
Tracking Your Order

Once dispatched you'll receive your tracking number through:

  • Email — Dispatch confirmation with a direct tracking link
  • SMS — Tracking link to your registered mobile number
  • My Account → My Orders — Live order status in your dashboard
Tracking typically goes live within 24 hours of dispatch from our warehouse.
05
Delayed or Lost Packages

If your order hasn't arrived within the estimated window:

  • Contact us with your order number
  • We'll raise an investigation with our courier and update you in 48 hours
  • If confirmed lost — we'll either reship or fully refund at no extra cost
Always double-check your shipping address at checkout. Urban Outfit Collection cannot be held responsible for deliveries to incorrect addresses.
06
Contact Us

Shipping-related questions? We respond fast.

Email
support@urbanoutfitshop.com
WhatsApp / Phone
+91 97807 04131
Hours
Mon–Sun, 9 AM – 9 PM
Live Chat
Available on website

Effective from January 1, 2026. Urban Outfit Collection reserves the right to update this policy.

Returns & Exchanges → Contact Support →