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Returns & Exchanges

Not completely satisfied? We make returns simple. Read our policy for a smooth return or refund.

7 Days
Return Window
Free
Return Shipping
5–7
Days to Refund
24h
Support

At Urban Outfit Collection, your satisfaction matters. We offer a 7-day hassle-free return & exchange policy so you can shop with confidence.

01 Return Policy

We offer a 7-day hassle-free return/exchange policy from the date of delivery.

  • Items must be in original condition — unworn, unwashed, with all tags attached.
  • Returns must be initiated within 7 days of receiving delivery.
  • Once we receive and inspect the item, your refund or exchange will be processed.
Try items on carefully without removing tags. Items with signs of wear, washing, or alteration cannot be accepted.
02 Conditions for Return

To qualify for a return, please ensure:

  • Original Condition: Unworn, unwashed, free of stains, odors, or damage.
  • Tags Attached: All original tags must remain in place.
  • Original Packaging: Return in original packaging where possible.
  • Proof of Purchase: Order confirmation email or receipt required.
03 How to Initiate a Return

Starting a return is simple:

  1. Contact Us: Email support@urbanoutfitshop.com or call +91 97807 04131 with your order number.
  2. Return Authorization: We will provide a Return Authorization Number (RAN) and instructions.
  3. Pack & Ship: Pack item(s) securely in original packaging and ship to the provided address.
  4. Track: Share the tracking number with us for monitoring.
First return per order ships free. Subsequent returns may incur standard shipping charges.
04 Refund Process

Once we receive your return:

  1. Inspection: Our team inspects returned items within 2–3 business days.
  2. Approval: You will receive an email once the return is approved.
  3. Refund: Processed to your original payment method within 5–7 business days.
  • Online Payments: Refunded to original method (card, UPI, net banking).
  • COD: Refunded via NEFT to your bank account.
  • Store Credit: Available as an alternative — processed instantly.
05 Exchanges

Need a different size or color? We exchange for:

  • Same product in a different size.
  • Same product in a different color (subject to availability).
  • Different product of equal or lesser value (difference refunded or charged).
Exchanges depend on stock availability. If unavailable, we process a refund instead.
06 Non-Returnable Items

Some items cannot be returned due to hygiene and safety:

  • Innerwear & Swimwear: Non-returnable for hygiene reasons.
  • Sale Items: Exchange only, no refunds (unless defective).
  • Customized Products: Made-to-order or personalized items cannot be returned.
  • Customer Damage: Items damaged due to misuse or normal wear and tear.
07 Contact Us

For return or refund queries:

  • Email: support@urbanoutfitshop.com
  • Phone: +91 97807 04131
  • Hours: Mon–Sun, 9 AM – 9 PM

This policy is effective as of

January 1, 2026